Easy Returns for Home Compression Therapy Products
You must keep all original packing material, boxes, and documentation in the event that your merchandise needs to be returned. Items returned without all packing material may not be accepted.
Before making a return or exchange, please call us at 1-855-624-9270 (Monday-Friday 9:00 a.m. to 5:00 p.m. CST) to obtain a Return Authorization number. Orders returned without a Return Authorization number may not be accepted. All returns must be sent to us in a shipping box (not an envelope) to protect the integrity of the items.
If you experience a manufacture's defect, please call us in the first 30 days. Your product will be promptly replaced. If you order multiple items of the same type and you experience problems with one item, do not wear other items. One worn item may be exchanged, but not all. If garments have been worn, FDA regulations mandate that they be laundered before return. If the garments have not been washed and are returned to us, we will return them to you to be laundered and all shipping will be at your expense.
If you receive the wrong size, style, or color, we will replace or exchange the product during the first 30 days, as long as it is in the original packaging and unworn.
We cannot accept returns or exchanges on certain items, including:
- Altered garments will not be exchanged even if there is a defect;
- All Ulcer Care garments and liners, Anti-embolism stockings, plastic surgery garments, Facioplasty, and bandages are NON-RETURNABLE, whether they are opened or unopened due to FDA regulations;
- Any item returned without all of the original packaging material;
- Any special order items or items listed on the website as non-returnable;
- Any items that smell of smoke, perfume, or other pollutants; and
- Any items that are soiled or show signs of wear.
All non-returnable items sent to Absolute Medical, Inc. will be returned to the customer at the customer's expense.
No refunds will be given after 30 days from the date you received your order. All returns accepted after 30 days may be subject to a 30% restocking fee and will only be exchanged for another product or issued a store credit good towards future purchases. The product must be in its original package and unworn.
Shipping charges are nonrefundable, unless we sent the wrong item to you. If you return your garments for a refund and your order falls below the level for free shipping, a charge of $6.99 will be assessed. Your order only qualifies for free shipping one time. All exchanges will be charged a reshipping charge of $6.99 unless the error is our fault.
Absolute Medical, Inc.
328 S. Jefferson Street Suite 150
Chicago, IL 60661
Returns and Exchanges Phone Toll free 855-624-9270
Fax Toll free 877-877-8168
Email us at firstname.lastname@example.org